Returns & Refund Policy
Sea Life Moss does not accept returns for all perishable items including our seamoss gels (both gold and purple variants).
Refunds (if applicable)
In situations where an item has been received in a condition that makes it unusable you will be eligible for a refund. Please send us an email to info@sealifemoss.com including your order number and reason for your refund request. We will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@iamsquared.co.uk.
Sale items (if applicable)
Exchanges / Item replacement (if applicable)
We don't accept exchange requests. However, you may be eligible for a replacement of your item/s if they are received defective or damaged. If you would like to request a replacement item, send us an email to info@sealifemoss.com with your order number and reason for your request.
Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All perishable items are exempt from being returned.
To complete your refund, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any refund / replacement requested more than 30 days after delivery
Need help?
Contact us at {info@sealifemoss.com} for questions related to refunds and replacement.